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What is Emotional Intelligence?
Emotional Intelligence is a general term used for our level of
competence in our personal and interpersonal skills. In work environments
research reveals that that mastery of these personal and interpersonal
skills is the single most important determinant of our performance
success. It is also a major determinant in how we feel, think and
act. Emotional Intelligence will determine how well you know and
manage yourself, how well you handle what happens to you and how
well you interact and handle others.
Emotional intelligence includes a brad array of sub-skills including
how we monitor our own and others feelings and emotions, how we
discriminate and assess and how we use this knowledge to guide our
thinking and actions. It includes assertiveness, impulse control,
adaptability, motivation and optimism.
In his best selling book Emotional
Intelligence (Bantum, 1995) Goleman highlights five domains of EQ
- Self Awareness, Self Regulation, Self Motivation, Empathy and Ability
to Manage Relationships.
Emotional Self-Awareness - Know what you are feeling and what
your emotional state is, and then using that information to help
you make effective decisions for better outcomes for yourself
and others.
Emotional Self-Regulation - Possessing the ability to manage
your emotional state and control ones interpretations of external
events. The ability to choose how you feel and to be able to alter
stress states.
Emotional Self-Motivation - The ability to use your emotions
to create self action. Ones ability to work though resistance,
to commit and to persist. Using your emotions to be positive,
optimistic and confident.
Empathy - The ability to listen effectively and accurately
enough to put yourself in the other person's shoes. The ability
to have perspective. You may not necessarily agree with them,
but can understand the situation from their point of view in order
to improve communication, problem-solving, and trust.
Managing Relationships - The ability to cooperate, consider
and show care for others, appreciate difference and create win-win
outcomes.
Each of these impacts how we feel inside and how we behave observable
by others.
Did you know?
Emotional Intelligence is a learnt skill.
Research shows that emotional competencies are controlled by a different
part of the brain to technical and cognitive skills.
Emotional Intelligence has been proven to be twice as important as
IQ for job performance.
The importance of emotional intelligence increases as one climbs the
career ladder.
Teams with high emotional intelligence as well as skill are faster,
more productive and more innovative.
EQ allows teams to think more clearly under pressure, are calmer and
less stress as they spend less energy on internal emotional turmoil.
Leaders with high emotional intelligence have been rated the the best
bosses that talented people want to work for.
Emotional intelligent work environments have less turnover, adapt
to change quicker and are more innovative.
Emotional Intelligent organizations have less customer complaints
and increased customer trust and loyalty.
Success today is closely linked to how people handle emotionally charged
situations that they face daily. Leaders today need to manage their internal
emotional states and emotional tensions effectively.
Our coaching programs will give you the EQ advantage to successfully
lead yourself and others. Help you maximize the talent and skill within
yourself and that of others. Increase your personal productivity and transform
your interpersonal effectiveness.
Beyond Training runs numerous coaching and training programs in emotional
Intelligence.
Managing with Emotional Intelligence
Creating Emotionally Intelligent Teams
Communicating with Emotional Intelligence - Specifically designed
for support staff, customer contact staff and work teams where success
is intrinsically linked to interpersonal and communication excellence.
Professional Coaching for Advanced Emotional Intelligence
Seminars and Conferences - Michelle Landy is regularly asked to present
keynotes and breakout sessions at conferences on topics linked to emotional
intelligence. One of her popular keynotes is "The Impact of Emotional
Intelligence"
Emotional Competence has everything to do with acting SMART - having the
skills to manage your emotions to help you make choices in-the-moment
and have more effective control over yourself and your impact on others.
If your business is serious about high performance, bringing out the
best in their team, enhancing career potential, getting teams working
more productively and harmoniously and improving your results, then improving
emotional intelligence is a must.
Benefits for Leaders and Managers
Teams depend on their leaders to bring out the best in them. Productivity
and performance of others is directly related to the levels of EQ of managers
and leaders. People managing skills are more important than any other
single skill are for management today.
Benefits for Technical Experts
Technical experts have often risen in organizations due to very specific
skills and as they hit management levels the fast development of people
skills becomes critical. They need to build interpersonal skills to bring
out the best in teams and to projects are completed on schedule. It is
also important to achieve creativity and problem solving innovation.
Benefits for Support Staff
EQ help support staff effectively handle work loads, interactions with
peers and bosses, multiple demands, interruptions and tight deadlines.
Work flow and projects run more smoothly.
Benefits for Teams
Team members need high levels of emotional management and interpersonal
effectiveness to achieve productive results. EQ will stimulate synergy
and innovation in team environments.
Benefits for Client contact Staff
Clients can easily trigger us into ineffective behaviour. Client contact
success is totally dependent on ones level of EQ. Traits such as developing
positive outlooks, showing empathy, listening attentively, communicating
effectively all significantly affect sales results. When customers are
complaining, the ability for staff to manage their own internal emotional
states becomes critical. Skills in conflict resolution, rapport building
and solving problems are hallmarks for high customer loyalty.
According to Daniel Goleman in his landmark Harvard Business Review article,
"What Makes a Leader?" (HBR Nov./Dec., 1998, p. 93)
"… when I calculated the ratio of technical skills, IQ and
emotional intelligence (identified in competency models from 188 companies)
as ingredients of excellent performance, emotional intelligence was twice
as important as the others for jobs at all levels. …Moreover, my
analysis showed that emotional intelligence played an increasingly important
role at the highest levels of the company, where differences in technical
skills are of negligible importance …"
"…In short, the numbers are beginning to tell us a persuasive
story about the link between a company's success and the emotional intelligence
of its leaders. And just as important, research is also demonstrating
that people can, if they take the right approach, develop their emotional
intelligence."
Why Coaching increases Emotional Intelligence?
All our Emotional Intelligence Programs include coaching. Stage One is
usually a group session to form a common framework and teach new concepts.
This gives stage is important for understanding, but it is on a conceptual
level. Coaching is what will transfer this information to individual frameworks
and development needs to create permanent change.
Emotional Intelligence learning involves the LIMBIC system (the emotional
centre for the brain) This system learns best by motivation, practice
over time, relating to real life practical situations and through feedback.
Developing emotional intelligence requires individual focus and requires
that individuals understand their old behavioural programming in order
to embrace new behaviours.
Coaching helps high achievers significantly increase their EQ skills
and helps people learn emotional management tools to change their behaviour
for improved and sustain results.
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